Menu

The Perfect Shipment® is picked up and delivered on time, without exception, and billed accurately—leading to 100% customer satisfaction.



The Perfect ShipmentAlliance Shippers consistently measures shipment activity, providing access to relevant information that can be easily accessed to benchmark events unique to each shipper. Our customers also benefit from our competitive analysis.

Every shipment is tracked automatically by our proprietary, state-of-the-art system. More than 60 distinct checkpoints ensure on-time pickup and delivery. Whether at origin, on the rail, on the highway or at the destination dock, we always know where your shipment is. Because we understand, when we keep track, you stay on schedule.



Quality Process

Alliance is committed to providing the resources and funding necessary to create an environment for our employees to contribute ideas, skills, time and talent toward our ever-evolving process of improvement and innovation in all aspects of business and community.

Customer Service

We pride ourselves on offering prompt, high-quality customer service centered on dedicated resources for every customer. It begins at the sales level and links to business, operations and quality assurance through a team effort featuring effective internal and external communications between the customer, team members and service providers.

Performance Metrics

Our performance metrics consist of benchmarks, allowing us to establish goals and timelines as well as develop systematic approaches for auditing the overall process. In using these benchmarks, Alliance is better able to plan, implement, check status, adjust or continue a given service until the desired outcome is reached or a new need is identified.


BACK TO THE TOP

Perfect Shipment® On-Time % — Railroad Line-Haul




  PREMIUM TRAILER SERVICE TRAILER & CONTAINER SERVICE CONTAINER SERVICE
2017   BNSF  
CSX KCS NS
  UP
JANUARY   99.5  
97.1 98.3 98.1
  92.4
FEBRUARY   98.9  
96 95.1 98.1
  91.3
MARCH      
     
   
APRIL      
     
   
MAY      
     
   
JUNE      
     
   
JULY      
     
   
AUGUST      
     
   
SEPTEMBER      
     
   
OCTOBER      
     
   
NOVEMBER      
     
   
DECEMBER      
     
   

BACK TO THE TOP